Contact

Customer Support

If you have any issues with your order or need further assistance, please reach out to our customer support team:

  • Email: playhouse.thrift@gmail.com

Shipping Information

Welcome to our shipping page! Below you'll find all the details you need about how we handle shipping for your orders. If you have any questions, feel free to reach out to our support team at playhouse.thrift@gmail.com

Processing Time

  • Order Processing: Once your order is placed, it usually takes 1–2 business days to process. Processing includes picking, packing, and preparing your order for shipment.
  • Business Days: Our business hours are Monday to Friday, 9:00 AM - 5:00 PM (PST). Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates

  • Free Shipping: We offer free standard shipping on all orders over $50 within the United States.
  • International Shipping: We currently ship to Canada, Europe, and select other countries. International shipping rates are calculated at checkout.

Where We Ship

We offer shipping to the following locations:

  • Domestic (U.S.): All 50 states, including P.O. Boxes.
  • International: Canada, the UK, Germany, France, Italy, and Australia. Other countries may be added in the future.

Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your package via the carrier’s website.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as delivered. If your package is missing, please contact the carrier directly. We can help you file a claim if necessary.

Returns & Exchanges

All Sales Are Final

At this time, all purchases are final sale. We do not offer returns, refunds, or exchanges for any items.

We encourage you to carefully review your order before completing your purchase. If you have any questions about sizing, fit, or product details, our team is happy to assist before you buy.

Damaged or Incorrect Orders

While we do not accept returns or exchanges, we want you to be completely satisfied with your experience. If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery, and we will work with you to make it right.

  • 📩 Email: playhouse.thrift@gmail.com.com

Need Help Before You Order?

We’re here to help you feel confident about your purchase. Reach out if you need:

  • Sizing details
  • Shipping timelines
  • Anything else!

Thank you for understanding and supporting our small business! 💛